Frequently Asked Questions (FAQS)

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FSU ALERT Emergency Notification & Warning System

Here are some of the most frequently asked questions about the FSU ALERT Emergency Notification and Warning System


Q: What is FSU ALERT?

FSU ALERT is the official emergency notification and warning system of Florida State University. In the event of a situation or condition, occurring or imminent, that poses an immediate threat to the health, safety, or general welfare of students, faculty, staff or visitors to the university, an FSU ALERT will be issued. The FSU ALERT emergency notification system uses over thirty (30+) different methods of disseminating emergency information. Learn everything you need to know about the FSU ALERT system by visiting: FSU ALERT Emergency Notification & Warning System.


Q: If I register my cell phone number with FSU ALERT, will I get other kinds of spam?

No.  The database of cell phone numbers provided for FSU ALERT are for emergency use only and will not be used for marketing or any other purpose without your prior explicit consent.


Q: What should I do when I receive an FSU ALERT?

In an effort to get a warning out as quickly as possible, initial FSU ALERT messages may be short or incomplete. Regardless of the alert, you should always: 1.) Recognize that an emergency is occurring on campus. 2.) Seek shelter in the nearest building, away from doors and windows. 3.) Seek more information from the Alerts Page (http://alerts.fsu.edu), calling (850) 644-INFO (4636) or checking FSUAlert or KeepFSUSafe on Twitter. 


Q: Does an FSU ALERT message mean that classes are cancelled or the university is closed?

The issuance of an FSU ALERT does not automatically indicate an alteration to the operational status of the university. You are advised to take the necessary temporary protective actions you need to ensure your safety. If you can proceed with your normal course of business under these conditions, you are expected to do so. If you cannot proceed with your normal course of business due to an alert, you are expected to do so once the alert has expired, been rescinded, or conditions allow. Any alteration to the operational status of the university, such as cancellations or closures, will be made explicitly in an independent message and posted at the top of the Alerts Page.


Q: Are absences due to an FSU ALERT excused?

Absence policies are set at the discretion of your professor or supervisor. Consult your syllabus, professor, supervisor or Dean for more information regarding attendance policies.


Q: How do I report errors during a test or activation?

If you detect an error during a test or activation (e.g. did not receive a text message), please check the FSU ALERT Intro Page for instructions. If your issue is still unresolved, then contact the FSU Help Desk at 850-644-4357. 


Q: I am graduating soon. What do I need to do to stop receiving FSU ALERT messages?

Our databases will detect that you are no longer a "student currently taking classes" and automatically stop sending you FSU ALERT messages via E-mail and SMS text. However, you must manually unsubscribe yourself from Facebook, Twitter, RSS Feeds or other delivery methods.  If you were ever employed by the University at any time, you may want to double check and make sure you are not registered that way. You will have to manually remove any employee registration. Learn More >>


Q: How do I add, edit or delete my phone number from FSU ALERT SMS text messaging? 

Current students, faculty, staff and other university employees can manage their SMS text message settings in the FSU ALERT system. Learn More >>


Q: I have no affiliation with FSU whatsoever, but still receive FSU ALERT SMS text messages on my phone. How do I make it stop?

There are times when people unaffiliated with the University receive our FSU ALERT SMS text messages on their phone.  This sometimes is the result of getting a new phone number that was previously assigned to one of our students, faculty or staff.  More likely, however, someone who registered for our alert service mis-typed the number.  For example, area code 407 for the Orlando area could be accidentally entered as 704 from Charlotte, NC.  The easiest solution is to reply "STOP" to one of our messages, but be aware that if you are enrolled to receive text messages from any other institution or business that uses the same vendor we do, you will stop receiving their messages too.  If you need additional assistance, please contact our Help Desk at 850-644-4357.


Q: I am a parent or family member of a current student, can I get alerts on my phone too? 

Due to technological limitations, we are unable to send E-mails or SMS text messages directly to anyone who is not a current student, employee or authorized community partners.  However, you are welcome to follow or like us on one of our social media channels or enroll for the FSU Family Connect.  Learn More >> 


Q: I am a business owner or manager located adjacent to campus. Can I sign up for FSU ALERT?

Yes. The university has allowed for certain authorized community partners to enroll to receive FSU ALERT E-mails and SMS text messages. Learn More>> 


Q: How do I know if the text message I received is legitimate, and not just someone pranking me?

All official FSU ALERT emergency notification text messages come from the short codes 23177 or 63079 and  will clearly say "*FSU ALERT!*". Add these numbers to your address book or contact directory. However, do note that numerous other institutions (e.g. FAMU, TCC, UF) may use the same text messaging vendor we use. So, if you are registered to multiple systems, make sure you verify who is sending you the text message. All FSU ALERT emergency notification messages will clearly say "*FSU ALERT!*" and will also be posted at http://alerts.fsu.edu.

Hazards

Here are some of the most frequently asked questions about specific hazards we face at Florida State University: 


Tropical Storms and Hurricanes